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Buy lingerie online at Melabella Payment and delivery information image Payment & Delivery
Paying For Your Order

Making a purchase could not be easier. Just select the items that you wish to buy and add them to the shopping cart. After you have finished your shopping, click on ‘shopping cart’ to view your items and ‘proceed to checkout’ where you will be asked for a few details that we need to complete your order.

You will receive an automatic confirmation of your purchase via email. If there are any queries or delays regarding your order you will be contacted by e-mail. Therefore, please ensure your e-mail address is typed correctly. If you do not receive either of these emails please contact us.

Melabella Lingerie accepts MasterCard, Visa, Visa Delta, Switch and Solo. Your credit card will be charged on the date that your order is despatched in pounds sterling. If you are ordering from overseas, your bank will convert the price into your local currency using the exchange rate on the date we despatch your order. If you would like to translate your total order value into your country's currency, you can use the converter at

Alternatively, if you wish to place your order by phone, contact Customer Services who will be happy to take your order. Please have your credit card details, billing and delivery addresses to hand.

Postage and Packaging

UK Rest of the world
£3.00 £5.50

If you are ordering for a special occasion, you will need to make sure that you order early.


For goods sent to addresses within the EU, VAT is included in all prices quoted.

Delivery Information

For deliveries within the UK, we aim to despatch your order within 3 working days so you can expect delivery in 5 working days. However, please bear in mind that it may take longer if we are waiting for stock from our suppliers.

If you live outside the EU, we would like to advise you that your order may be subject to your country's import duty and tax.

In Stock Availability

  • We seek to have all items shown on our website in stock.
  • If any of your chosen products are temporarily out of stock, it may take between 7 - 10 days before the items are delivered.
  • Split order: If one item of matching set is to be back-ordered, we will retain the other piece and send it complete.

Returns and Exchanges

We hope that you will be pleased with your order but if you are not, we will be happy to refund or exchange items. Please return them to us unworn, with all labels intact within 28 days . Money will only be refunded to the credit card used for the purchase.

Guidelines for returned goods:

• Return/Exchange form has to be completed - you must indicate on the form    whether you wish to have a replacement or a refund.
• Original packaging must be returned with the goods.
• All of the original labelling must still be attached to the goods.
• Items have not been worn, washed or smell of cigarette smoke.

For customer security it is recommended that you obtain proof of posting from the Post Office. Please ensure that all parcels are securely sealed before posting and please do not user courier companies to return parcels to us.

If you want to return your ordered item(s), please ensure that you pay the return postage and mark your parcel clearly with 'RETURNED GOODS' and send to the address below.

Unit 2
112 Station Road
London NW4 3SN
United Kingdom

Cancellation Of Order

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days, from the day after the day of receipt of the goods, without giving a reason.

To cancel an order you can either email our Customer Service department, stating your order number. Alternatively you can contact our Customer Service department.

If your order has been dispatched, you will need to return the item. We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 28 days of receipt of your returned goods. If you cancel your order and we do not receive the item back from you within the 28 days then we may arrange to collect the item from you at your cost.

Gift Service

Why say it with flowers when you can delight a friend or loved one with the gift of luxurious underwear. What better way to make it extra special, than by having it arrive at their doorstep, perfectly presented in our luxury gift box, hand-wrapped and bearing a card with warm words from you.

To make someone's day special, simply select the GIFT BOX option in the checkout process. You will be asked to specify the message you would like included. The charge for gift-wrapping is £3.50.

Lingerie gifts from Melabella Lingerie

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